To ensure a smooth process, please have the following ready:

• Tracking Number: This can be found in the dispatch email we sent you.
• Packaging: For damaged items, please keep the original packaging as well as the damaged contents for inspection or return.
• Proof of Damage: Provide clear images showing any broken or damaged items.

Kindly note that the Standard An Post Tracked service does not include compensation for lost or damaged items.

This form is intended exclusively for customers who have chosen our Tracked with Insurance postage option.

If you used a different postage option, please reach out to An Post directly by visiting their claims page here: An Post Claim Form.